Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Job descriptionThis role specializes in Medical Insurance. The primary responsibility will be to foster and maintain strong relationships with brokers, ensuring exceptional service delivery, efficient renewals, high retention rates, and successful conversion of new business. The job holder contributes towards driving Medical revenue growth.What you will do

• Cultivate and nurture strong, collaborative relationships with brokers, acting as the primary point of contact for all their inquiries, concerns, and needs
• Regularly engage with brokers to understand their business requirements, address any challenges they encounter, and identify opportunities for mutual growth
• Provide prompt and accurate responses to broker inquiries, demonstrating a deep understanding of medical insurance products, policies, and procedures
• Proactively monitor upcoming policy renewals and develop comprehensive renewal strategies in collaboration with brokers

• Conduct timely follow-ups with brokers to ensure smooth renewal processes, addressing any issues or discrepancies that may arise
• Analyze renewal data and trends to identify factors influencing client retention rates
• Implement proactive measures to enhance client satisfaction and loyalty, such as conducting client feedback surveys, organizing client appreciation events, and offering value-added services
• Collaborate with internal teams to address systemic issues impacting client retention and develop solutions to improve overall retention rates
• Actively prospect for new business opportunities within the medical insurance market, leveraging existing broker relationships and networking channels
• Develop compelling proposals and presentations tailored to the specific needs and preferences of prospective clients
• Collaborate with cross-functional teams, including underwriting, marketing, and product development, to execute strategic initiatives aimed at driving business growth

Required skills to be successful:

• In-depth knowledge of medical insurance policies, regulations, and industry best practices
• Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Strong analytical and problem-solving abilities, with a keen attention to detail and accuracy
• Demonstrated track record of meeting or exceeding sales targets and retention goals
• Proficiency in Microsoft Office
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment

• Flexibility to adapt to changing priorities and work under pressure in a fast-paced, dynamic environment

What equips you for the role:

• Bachelor\'s degree in business administration, Marketing, Finance, or related field
• A master\'s degree or professional certification in insurance management is preferred
• Minimum 6 years of experience in Insurance Broker Relations

About Orient Insurance PJSC:Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.

Al-Futtaim