Job Description

Ensure all responsibilities of a Shop Manager during his absence and jointly control and direct store management in presence of Shop Manager

Ensure customer service/sales takes priority over tasks

Exhibit and promote high standards of internal customer care

Optimise sales in line with company budgets ensuring right product at right time

Ensure all sales opportunities are maximised through effective use of all promotional/marketing opportunities

Ensure effective merchandising layout implemented in relation to sales targets and store objectives, utilising merchandising standards as set out in section 3

Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store

Monitor handling of customer complaints in line with Company policy and seek regular feedback

Manage operating costs within budgetary guidelines

To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees

Carry out regular and relevant in-store training, audits and enrol staff on relevant Learning and Development courses

Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff's performance against expectations

Optimise the use of support resources, including the Visual Merchandising Coordinators, Trainers, Dept Supervisors, Cashiers, Back store staff etc

Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered

Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom

Maintain high standards of visual appearance throughout the store including all non-retail areas & maintain window and in-store displays to a high standard in line with merchandising guidelines

Operate an effective stock management/Back store management system to maximise sales and profitability

Recommend price revisions to Concept Manager and Merchandise Manager

Translate company strategy, objectives and policies into relevant, realistic working targets and practices for the shop (ex promotions, sales budgets)

Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff

Ensure seasonal peaks and important trading/promotional events are taken account of when preparing forecasts and staff rosters

Provide department reports on slow moving, fast moving and non moving items to the Dept Supervisors and Inventory Controller/Warehouse Manager

Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas . Schedule: Full-time Shift: Day Job Travel: