Job Description

Main Duties/Responsibilities:



Administration


• Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest


• Ensure that all staff arrive for and finish shifts at correct time


• Develop strategies to ensure staff are correctly managed and staff problems can be remedied


• Ensure that tables are arranged and set up accordingly


• Ensure that service stations are correctly arranged and set-up


• Ensure that all staff are familiar with correct billing procedures


• Maintain all equipment in good condition and ensure staff are trained to handle all of it.


• Arrange daily meetings for staff/attend daily meetings


• Attend all training sessions arranged by Palazzo Versace.


• Ensure up-to-date training materials are circulated to relevant staff


• Ensure small groups of VIP guests are catered for according to Palazzo Versace standards


• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff


• Conduct and attend all meetings in absence of managers


Financials


• Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation


• Communicate outlet performance to Manager and senior management


• Creating and executing plans for department sales, profit and staff development


• Ensure all staff seek to reduce loss and maximize profitability wherever possible


Human Resources/ Colleagues

• Supervise F&B service by directing and guiding his/her subordinates
• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• Identify and carry out any specific training and development needs among the team
• Ensure the performance of staff is accurately managed, assessed and acted upon


Guest Service


• Ensure guests preferences are remembered by staff and delivered on


• Ensure all relevant supervisors are trained to take reservations


• Ensure greeting, seating and taking orders by staff are all done to Palazzo Versace standards


• Be aware of outlet up-selling strategy and communicate to all relevant staff


• Ensure food and beverages are presented to guests according to Palazzo Versace standards


• Ensure guests' satisfaction is met by every member of staff


• Ensure staff know how to handle special requests and VIPs


CANDIDATE PROFILE


• High school diploma or Degree in Business Administration/Hospitality Management
• A total of 4-5 years Food and Beverage experience.
• 2 years minimum in a similar role in a 5 • international environment
• Fluent in spoken and written English.
• MS Program (Word, Excel, PowerPoint, Visio).
• Advanced Excel.
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.