The Assistant Residential Hall Coordinator collaborates with the Complex Manager and the Residential Hall Coordinator to foster a vibrant community within the complex, prioritizing the safety and security of all residents. This role involves warmly welcoming students, parents, and visitors, and actively participating in move-in and move-out procedures. Additionally, the Assistant is responsible for following up on hall maintenance, cleaning, and other issues reported to the IT and Facilities departments.Job Responsibilities

• Collaborate with Residential Hall Coordinators, Resident Assistants, and other campus units to support programs that foster a strong community within the complex.
• Create a welcoming atmosphere to enhance residents\' living experience.
• Oversee safety and security for resident students in partnership with the Residential Life Resource Officers (RLRO).
• Follow up on hall maintenance, cleaning, and other issues reported to OPD/IT/Facilities to ensure a well-maintained environment.
• Monitor visitors to ensure access is granted only to those permitted under department policy.
• Manage student conduct issues in accordance with residential policies and the student handbook, coordinating with the Complex Manager for proper documentation of inappropriate behavior.
• Participate actively in move-in and move-out procedures, including managing assignments, charges, transfers, and cancellations.
• Engage with students and parents on move-in day to facilitate check-in processes, meet and greets, and support for the Residential Hall Coordinators.
• Handle administrative requests and correspondence, such as room cleaning processes, curfew management, and access cards, while maintaining student records in the housing management system.
• Inform students about rules, regulations, facilities, and services available to them through direct engagement and flyers/posters.
• Refer students to necessary campus resources, including university healthcare, student counseling, and academic support services.
• Assist during fire drills and respond to other requests from security and emergency management.
• Provide access to students needing entry to their rooms due to lost or damaged access cards.
• Engage in training and educational workshops to enhance skills and knowledge.
• Prepare for emergency operations in accordance with Student Residential Life Department (SRLD) policies and university guidelines.
• Organize the maintenance of AUS asset stores and coordinate with the operations officer as necessary.
• Adapt to other duties as assigned to fulfill the mission of SRLD.

Qualifications and Skills Required

• Bachelor\'s degree in related field.
• Exceptional verbal and written communication skills in English
• Proficient in computer applications with a strong aptitude for technology
• Ability to manage priorities effectively in a fast-paced work environment
• Values collaboration in a dynamic workplace
• Strong interpersonal skills, leadership abilities, and problem-solving capabilities
• Skilled in multi-tasking
• Commitment to high work standards and quality
• Team- work oriented
• Dependable and able to complete tasks in a timely manner

Preferred Qualifications and Skills

• Strong communication skills
• Proficiency in the Arabic Language.
• Dedication to providing exceptional customer service
• Experience in a higher education work environment

How to Apply

• Interested applicants should fill out the

. * AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.

• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one\'s qualifications.

American University of Sharjah