Company DescriptionReasons to work for Accor? We are much more than a global leader. We welcome you as you are and with us you will find a profession and a brand that fits your personality. We support you in growing and learning every day. We make sure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor, you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the community in the world, and dare to challenge the status quo! #BELIMITLESSEngaging service, delicious cuisine and distinctive surroundings make every special event, a truly memorable affair. As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function - and model exceptional service and leadership skills among your team.
Consistently offer professional, friendly and engaging service
Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
Address guest concerns and react quickly and professionally
Train Supervisors and colleagues
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place
Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized
Manage the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
Qualifications
Previous leadership experience in food & beverage required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional InformationOur Commitment to Diversity & Inclusion: We are an inclusive company and our goal is to attract diverse talent, recruit and promote.