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Role and responsibilities: * Operations

Quality and client engagement

• Project management of incoming correspondence from the clients and other international KPMG offices, work with large data sets and quantities of information.
• Demonstrate excellent client service by delivery quality outputs.
• Conduct research on client queries and prepare drafts to senior team members for review and to clients.
• Conduct arrival/departure briefings.
• Delegate to junior team members and review work.
• Take ownership of the preparation of client advisory deliverables and reports.
• Work on multiple projects simultaneously and prioritise tasks.

• Take a thorough approach to analysing information and making decisions, seeking support when appropriate.
• Keep team members informed on status of tasks, significant developments and progress on engagements to ensure timely delivery of services to clients.
• Identify problems, promptly escalate and resolve matters.
• Keep client specific templates and regulatory materials up to date.
• Build client relationships and show understanding of key clients and their needs.
• Support the implementation of process changes.
• Assist with managing and coaching of junior team members.

Risk management and billing

• Understand KPMG\'s risk management policies and procedures and support engagement administration.
• Take ownership of risk management and billing/invoicing procedures.
• Responsible for billing clients on a timely basis and contributes to meeting fee targets.
• Recognise and raise potential matters of risk for the firm.
• Ensure all time recordings are accurate and timely and achieve chargeable hours target.

Technology

• Work with multiple systems - MS Office, MS Excel and various internal and KPMG global systems.
• Participate in trainings and keep up to date with advancements in the systems.
• Actively contributes ideas on introducing technologies to improve team and client efficiency.
• Provides training to team members on IT systems.

Key skills

• Excellent written and verbal communication skills.
• Excellent organisation, prioritisation and multi-tasking skills.
• Excellent attention to detail on deliverables (effectively error-checks own work).
• High standard of project management skills.
• High standard of presentation skills.
• High standard of client and commercial awareness.
• Good IT skills.

Technical Knowledge

• Knowledge of immigration regulations and global mobility processes.
• Share immigration and global mobility updates with team and clients (based on Flash Alerts).
• Willing to continuously learn and keep up to date with changes to tax and immigration regulations.

Business development

• Stay informed and up to date on market activity for client engagements.
• Identify cross-selling business opportunities and support client.
• Contribute towards proposals for new work.
• Seeks opportunity for new work.

Role requirements

• University degree or relevant technical qualification.
• Must have previous 3-5 years of global mobility and/or immigration services experience.
• Has a keen interest in progressing career within global mobility and immigration Services.
• Fluent English.

KPMG