Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Assistant Facility Manager Total Facilities Management Services, to join our Integrated Facilities Services team in our HQ, located in Dubai.Scope: The assistant facility manager is responsible for overseeing all aspects of the total Facilities Management (TFM) retail contract related to soft and hard services, ensuring the delivery of high-quality cleaning and MEP services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational, and problem-solving skills to ensure that all services provided to the client are conducted to the highest standards.Financial
Ensure daily deployments to be maintained as per the contractual agreement
Ensure invoices informations and client approvals to share to within the stipulated time frame
Ensure to monitor all contract spends under the budgetary line
Ensure contractual SLA & KPIs are maintained as per scope
Identify and implement cost saving initiatives without compromising on service standards
Manage the inventory of cleaning and MEP supplies and equipment ensuring adequate stock levels are maintained
Customer
Responsible for the coordination with all internal stake holders for new contract mobilization
Maintain healthy and effective business communication with Internal department
Develop and maintain a good working relationship with client and hold regular meeting to ensure the smooth running of the project.
Timely actions on client escalations and other operational needs
Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency.
Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness
Ensure all services provided comply with health and safety regulations and company policy
Provide training of the staff on safe practice and proper use of chemicals and equipment
Communicating with the client and mall management in case of any operational regulations changes
Process
Ensure the work schedules to be created in line with contractual scope for a seamless delivery
Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis
Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client
Prepare monthly and weekly reports
Effective utilization of CAFM systems
Maintain accurate records of cleaning and MEP activities of the staff performance inventory levels and financial performance
Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics
Ensure all contract documentation related to service is up to date and compliant with company polices and regulatory requirements
Conduct regular inspections on the provided services to ensure quality standard are met
Develop and maintain a system for client feedback to continuously improve the service delivery
Innovation
Identify and implement technology solutions
Improve service effectiveness by developing new methods for cost reduction
Creating customized service solutions
SkillsSelection Criteria
3- 5 years experience in a similar capacity
Bachelors degree
Certified in BICS preferred
Previous retail services experience in soft and hard services
Excellent English written and communication skills
Valid UAE driving license
Extensive knowledge in computer/ reporting systems
Excellent knowledge on CAFM systems
Strong organizational and problem-solving abilities
Ability to manage multiple priorities and work under pressure
Regular travel to client sites for inspections and meetings
May require working outside of regular business hours to meet client needs