:About the Company6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencer\'s, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi\'s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC\'s first Phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms.Overview: We are seeking a talented and motivated Assistant Manager- Last mile who is responsible for overseeing the end-to-end operations of the last mile delivery process, ensuring efficient, timely, and customer-centric delivery service. This role demands a proactive approach to managing delivery teams, optimizing routes, and liaising with various stakeholders to enhance operational efficiency and customer satisfaction.Key Responsibilities:
Operational Management: Oversee daily last mile delivery operations to ensure timely and accurate deliveries. Monitor and manage delivery schedules, ensuring adherence to SLAs.
Team Leadership: Supervise and support delivery teams, providing guidance and addressing any operational challenges.
Process Optimization: Identify and implement improvements in the last mile delivery process to enhance efficiency and reduce costs.
Stakeholder Coordination: Collaborate with warehouse, inventory, and customer service teams to streamline operations.
Customer Satisfaction: Ensure high levels of customer satisfaction through effective delivery management. Implement strategies to improve customer experience
Performance Monitoring: Track key performance indicators (KPIs) and prepare regular reports on delivery performance and operational metrics.
Compliance and Safety: Ensure all delivery operations adhere to company policies, safety standards, and regulatory requirements.
Qualifications:
Bachelor\'s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Minimum of 3 years of experience in logistics, supply chain or last mile delivery operations.
Proven leadership and team management skills.
Strong problem-solving abilities and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in logistics software and tools.
Ability to work in a fast-paced, dynamic environment.