Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Assistant Manager - Delivery Services to join our team at Transguard Group.ScopeResponsible to ensure all administration components of our clients portfolio are delivered on time, within the scope of the contract, in line with Transguard standard operating procedures, and will have a customer service centric approach.Plan and coordinate managed and manpower services, drive operational efficiencies, improve service delivery and manage costs.ResponsibilitiesOperations

• Responsible for Weekly cash on delivery amount reconciliation and remittance
• Responsible for Weekly service order summary and cross verification between operations team and client
• Chasing on outstanding payment and coordinating with credit control team to close DSO as per the target
• Assisting and training on the delivery system portal to the external client
• Assisting and coordinating between client and delivery system portal to resolve any system related issues
• Responsible for all PQR and PR related tasks
• Coordinating with TG ICT, helpdesk and info security to ensure all portals are functional
• Raising ICT ticket for any operational / admin requirement and PR based on the operations requirement

Analytics & Reporting

• Responsible for the preparations of the monthly report on daily/weekly briefings with the site team
• Reporting any health & safety related incident / accident as per the BU and Group procedure and policy
• Responsible of provision and summarizing details for MPR, Control Rooms, CCM Logs, Balance Scorecards and all other TG reporting tools working with the operations and senior manager
• Collating and review of daily service order summary and provide trend analysis to operations and senior manager
• Recording and summarizing quarterly Emirates Post audit sheet
• Month end service summary closing and coordination with client for LPO

Relationships

• Assisting and supporting Fleet manager on record and reporting
• Weekly catch up with system suppliers operations team and closing out all concerns / issues
• Coordinating with procurement, transport and finance on PR generation and approval
• Coordinating with HR administrator and payroll for all oracle and perfect form related

Operational Excellence

• Display a continuous improvement attitude focusing on maximum efficiency and utilization
• Drive a lean culture within the team, focused on operational excellence and business performance
• Ensure direct reports are focused on value added activity, working towards achieving the goals on the balanced score cards
• Adhere to TG operating policies for activity, ensure responsibilities, deliverables and activities are operating in compliance with all standard operating procedures
• Gathering market and competitor information and intelligence
• Actively hunting new business opportunity and promoting TGD brand

Team Management

• Training of how to use delivery system to the new joiners and recurrent training every 6 month to the existing staff
• Carry out Weekly huddles at the start of shift to ensure key messages are communicated
• Provide effective guidance and coaching for development of the Courier team

SkillsKnowledge - Experience

• 3-5 years of experience in the Transport/Logistics industry, including 1-2 years in a management role

Knowledge - Education

• Bachelors Degree

Knowledge - General

• Logistics system
• Fleet management
• Computer Excel
• Basic coding
• Postman

Technical skills

• Concept of delivery and logistic service

Hard skills

• Operations Management
• Change Management
• Basic Commercial Awareness
• Sales capability
• Communications Technology
• Contract Administration and Management
• Intermediate Computer Skills with advanced Excel
• QHSE Management
• Security Risk Assessment
• Supply, Risk and Contingency Management
• Use of Technical Security Solutions

Soft skills

• Minimum English Language Level 4 (by Transguard Group Standards)
• Active Career Development
• Body Language Awareness
• Business Process delivery
• Cultural Awareness
• Customer Complaint Handling
• Customer relationship management
• Customer Service Awareness
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Incident & Accident Reporting
• Leading Employee Engagement
• Project Management
• Resource Management
• Service Excellence

Transguard Group