Job Description

• To oversee the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.
• To oversee outsourced laundry contracts, for quality and standard procedures.
• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
• To ensure a correct and economical use of all the chemicals and that the formulas are respected.
• To ensure a proper storage of the chemicals, respecting the environmental procedures.
• To establish the linen and laundry par stocks and to ensure they are well maintained at all times.
• To ensure laundry Heartist has a full knowledge of all the textiles and their proper care.
• To constantly check the linen, uniform for cleanliness and defects and to recommend replacement to the Director of Housekeeping if necessary.
• To ensure constant linen flow to the floors and the outlets.
• To ensure proper distribution of all articles and efficient handling of guests, managers and Heartist's uniforms.
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
• To assist laundry and housekeeping operations during daily peak hours.
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
• To ensure uncompromising levels of cleanliness and maintenance through each Heartist's responsibility.
• To maintain complete and readily accessible files.
• To continuously study and evaluate the operations and procedures to increase revenue and productivity.
• To ensure proper handling of lost and found items.
• To conduct monthly inventories.
• To follow up daily check lists.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.