Assistant Front Office Manager
Abu Dhabi, United Arab Emirates
Job Description
Assistant Front Office ManagerShangri-La Qaryat al Beri, Abu DhabiAn amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest\'s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.What are we looking for?
- Minimum Three-year experience in a managerial role in an upscale hotel along with strong organizational skills and the ability to work independently.
- Excellent interpersonal, communication, organizational, and computer skills.
- Willingness and ability to work a flexible schedule to meet business demands.
- Assist with additional projects or requests as needed.
- Lives and breathes the Shangri-La Values.
- Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit
- Ensures that all Front Office Policies and Procedures are adhered to.
- Ensures VIP procedures are being met or exceeded daily for all Guests.
- Coordinate the Arrival, Stay and Departure experience for all Guests.
- To understand and promote the hotels and departmental vision.
- Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles.
- Ensure that all Front Office team have the supplies needed to perform their duties.
- Responsible for ensuring consistency in exceeding guest service expectations.
- Energize the brand by promoting our Guest loyalty program.
- Ensure cash handling and credit policies/procedures are followed.
- Maintain a high standard of professionalism amongst Front Office colleagues.
- Empathetically listen to client queries/complaints and work with colleagues to find solutions.
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Job Detail
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Job IdJD1675189
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned