Assistant Front Office Manager

Shangri-La Qaryat al Beri, Abu Dhabi

An amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guests first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.

What are we looking for?

Minimum Three-year experience in a managerial role in an upscale hotel along with strong organizational skills and the ability to work independently.
Excellent interpersonal, communication, organizational, and computer skills.
Willingness and ability to work a flexible schedule to meet business demands.
Assist with additional projects or requests as needed.
Lives and breathes the Shangri-La Values.

What will you do?

Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit
Ensures that all Front Office Policies and Procedures are adhered to.
Ensures VIP procedures are being met or exceeded daily for all Guests.
Coordinate the Arrival, Stay and Departure experience for all Guests.
To understand and promote the hotels and departmental vision.
Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles.
Ensure that all Front Office team have the supplies needed to perform their duties.
Responsible for ensuring consistency in exceeding guest service expectations.
Energize the brand by promoting our Guest loyalty program.
Ensure cash handling and credit policies/procedures are followed.
Maintain a high standard of professionalism amongst Front Office colleagues.
Empathetically listen to client queries/complaints and work with colleagues to find solutions.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the citys international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.