Job Description

Job Summary:

As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service and to ensure that all Guests who visit the Hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus.

General Duties and Responsibilities:

• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them.
• Establish and maintain effective Employee relations.
• Assist the Director of Front Office / Front Office Manager in Employee related matters such as appraising and consulting.
• Assist in the preparation of statistical, performance and forecast reports as necessary in order.
• Facilitate annual budget and strategic plan preparation and provide management with marketing information.
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget.
• Monitor Front Office Employees to ensure Guests receive prompt, cordial attention and personal recognition.
• Control the availability of rooms, room types, accuracy of room count and rate categories.
• Routine checks for billing instructions and guest credit for accuracy and compliance with hotel credit policy
• To abide with the COVID-19 pracuationary measures and protocols as guided by the Hotel.
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

Additional to the above-mentioned requirements as Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create as an employee contact. It is stressed in Business may require alternative to this job description.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: From AED8,000.00 per month

Application Question(s):

• Do you have 2 years' experience in similar capacity in five starts resort?
• What is your nationality?
• What is your age?
• Are you available in United Arab Emirates for personal interview in Ras Al Khaimah?
• Do you speak German Language in addition to English Language? What other languages do you speak?
• What are your current benefits & salary? and what are your expectations?

Application Deadline: 08/01/2025
Expected Start Date: 01/02/2025