Job Description

###


An Exhilarating Opportunity



Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.



Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate



A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.



Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Manager Concierge will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For



• A proven track record in a Luxury Hotel environment, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
• Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
• 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• The ability to focus on Guests' Needs, with a calm and courteous attitude that reflects the 'Vibe at FIVE.'
• In-depth Knowledge of Concierge Services, Local Attractions and Industry Trends.
• Next-Level Supervisory and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.
• Hands-on attitude fueled by a 'Can-Do!' spirit.

Key Responsibilities

• Wholeheartedly embraces the 'Vibe at FIVE,' consistently Exceeding Guest Expectations with a passionate commitment.
• Coordinates and supervises the Daily Operations of the Concierge Team, cultivating a collaborative, innovative, and high-performance Work Environment.
• Provides visionary leadership in Developing and Implementing cutting-edge Concierge Programmes.
• Conducts Training Sessions for the Concierge Team, ensuring they adhere to the highest Service Standards.
• Devises Innovative Strategies to grow Transportation Revenue and add a touch of luxury to the service offered.
• Engages closely with Guests, offering Personalised Recommendations for Local Attractions, Dining, and Entertainment.
• Initiates Proactive and Engaging Conversations, extending assistance, and curating hand-crafted experiences that leave a lasting impression.
• Promptly Manages and Resolves Guest Inquiries and Concerns, ensuring seamless and positive interactions.
• Delivers Exceptional Concierge Services, personalising each Guest's experience to their Unique Preferences.
• Collaborates with Local Vendors and Partners to secure Exclusive, Bespoke Offerings, maintaining up-to-date knowledge of the surrounding area.
• Implements and Upholds Stringent Security and Confidentiality Protocols in handling guest information and requests.
• Stays Abreast of Industry Trends, identifying opportunities to take FIVE's sensational Concierge Services to the Next Level.
• Collaborates with other Teams to ensure a Smooth and Elevated Guest Experience, from arrival to departure.

The Team



'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime - then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE



FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled 'Sustainable Indulgence' Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making 'Sustainability without Compromise on Luxury Living' central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer



The FIVE Tribe represents over 70 nationalities across its over 1500 'FIVERs.' FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.







About FIVE Hotels and Resorts



FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.



Find out more here: fivehotelsandresorts.com

Department Name


Front Office
Industry


Hospitality
Work Experience


1-3 years
City


Dubai
State/Province


Dubayy (Dubai)
Country


United Arab Emirates
Zip/Postal Code


337-1500