Job Description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Summary/Purpose:


Assistant Butlers provide guests with a full set of in-room minibar items and tea/coffee set and replenishment on a consistent basis throughout their stay.

Key Areas:

1. Knowledge

• To have thorough knowledge of Private Bar SOP's for Butler Service department
• To have accurate knowledge of different room categories, private bar items and reading Opera PMS reports
• To have thorough knowledge of local rules and regulations
• To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
• To adhere to Butler's standards and procedures and enforce the same

2. Service

• Foster Raffles Values; Excellence, Respect, Integrity Caring
• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
• Assist and support team members and other departments in order to ensure a smooth operation
• Never fail the Top 5 Service Excellence
• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me

3. Operations

• Filling and refreshing private bar items and tea-coffee setup
• Recording the minibar consumptions of guest rooms to hand over to butler office for daily postings
• Keeping track of all due out and stay over DND rooms
• Cleaning, maintaining and ensuring the upkeep of guest minibars and butler minibar storerooms and reporting any maintenance faults /
• Checking the expiry dates of products regularly for optimum usage of resources.
• Ensuring all unattended valuables and inside guest rooms are noted and Butler Administration Officer ?S informed about the same.
• Regularly attending department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
• Attend training sessions and perform related duties as required.

4.Values

• Respect - We respect each individual and the environment in which we operate.
• Excellence - We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging - We celebrate our differences. We support each other and we always stand together.
• Empowerment - We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity - We build trust through mutual respect and being authentic.



Qualifications CHARACTERISTICS REQUIRED


PHYSICAL

ESSENTIAL

• Neat appearance
• Articulate
• Good Posture

DESIRABLE

CHARACTERISTICS REQUIRED


LANGUAGES

• Local language

DESIRABLE

• Preferably a second language

CHARACTERISTICS REQUIRED

QUALIFICATIONS / TRAINING

ESSENTIAL

• High School Degree
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues without constant supervision.

DESIRABLE

CHARACTERISTICS REQUIRED


WORK EXPERIENCE

ESSENTIAL

• At least 1 years of experience in a similar capacity role.

DESIRABLE

• Food and beverage knowledge

CHARACTERISTICS REQUIRED

DISPOSITION


Leadership;


Relationships;


Character;


Potential

ESSENTIAL

• Team player
• Multitasking



Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates