Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style. PURPOSE OF POSITIONTo take responsibility for coordinating and managing the operation, to ensure customer satisfaction and maximizing revenue, resources and effective controlKEY ROLES & RESPONSIBILITIES

• Maintain and promote Raffles Hotels & Resorts Brand Promise and operational excellence.
• Direct all operational activities towards supporting Raffles Dubai\'s Mission, Vision, and Core Values.
• Must know the standards set by Raffles Hotels & Resorts and Raffles Dubai standards.
• The ability to hire, train, motivate, discipline, direct and supervise the work of the employees in the all outlets.
• To assist the Meeting Centre Manager in efficiently managing the outlet, according to the established concept statement.
• Process all requisitions through FMC (Fidelio Materials Control) as well as purchase orders.
• Prepare weekly staff schedule keeping in mind-anticipated business, existing budget and standards of service.
• To assist in ensuring that Banquet is managed successfully as an independent profit center.
• To assist in ensuring that the Department Operational Budget is strictly adhered to.
• To assist in ensuring that budget is managed efficiently according to the established concept statements.
• To assist in ensuring that the SOP and basic standards are adhered to, in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist in the monitoring of service and food and beverage standards in all banquets functions.
• To have 100% knowledge and control of the entire casual labour procedures.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests, maintaining good guest relationships.
• To meet every organizer prior to every event.
• To conduct daily operations briefing with the Banquet employees to update and disseminate relevant information to Banquets employees.
• To assists in identifying market needs for both, hotel guests and the local market.
• To assist in ensuring that the Catering Department is fully aware market needs and trends and that its products meet these requirements.
• To respond to any changes in the Food and Beverage Department functions, as dictated by the industry, company and hotel.
• To maintain good working relationships with own colleagues, and all other departments.
• To have a complete understanding of and adhere to the hotel\'s policy relating to fire, hygiene, health and safety.
• To have a complete understanding of the hotel\'s employee\'s handbook and adhere to the regulations contained within them.
• To train and develop the Banquet team so that they are able to operate independently within their own profit centre.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained, as stated in the department\'s Operation Manual.
• Attend daily F&B meetings in the absence of Meeting Centre Manager, thereafter, channelling the essential information down the line.

QualificationsPERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurant and banqueting services
• Strong leadership, interpersonal and training skills; sound human resources management capabilities to motivate employees to work as a team
• Strong multi-tasking skills, attention to detail, self-discipline, initiative

QUALIFICATIONS

• College education, hotel or business administration degree preferred

EXPERIENCE

• Minimum 1 years in similar role in the hotel industry

Additional InformationRaffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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