Job Description

The Opportunity:



The Library and Learning Commons Department at Zayed University seeks an experienced, innovative, user-centered, and collaborative Assessment and User Experience Librarian to join the team. The Assessment and User Experience Librarian engages in the robust information literacy instruction program with the main responsibilities of establishing and leading strategic initiatives and programs to achieve an engaging and supportive user learning and development experience in the Library while leading the Library's efforts in data driven assessment initiatives. This position collaborates on Zayed University initiatives related to accessibility and the principles of Universal Design in Libraries. The Assessment and User Experience Librarian will provide technical expertise needed for the integration and support of user-facing library systems and applications in support of library collections, teaching and learning, and research activities.





The Responsibilities:



Provides leadership and coordination in the Library's data driven assessment initiatives. Provides leadership and coordination in the development, implementation, communication, outreach of programs and initiatives associated with a vibrant and evolving user experience with Zayed University Abu Dhabi and Dubai Library's service points, physical space, online supports, and web presence. The Assessment and User Experience Librarian:
• Works collaboratively with
all library units and other university partners to assess and
streamline service workflow, to eliminate/reduce service silos to
enhance user experience, to advise and fulfill assessment reporting requirements;


• Collaborates with colleagues
to collect, observe and analyze data to assess and make concrete
recommendations for improvements and innovations in library
services, and in the design and functionality of the library's
physical and virtual spaces;


• Leads investigations,
assessment, and analysis of user behavior, experience and needs;


• Recommends, initiates and
implements projects based on the findings of user analysis;


• Provides leadership,
management and coordination of services and user experience assessment;


• Advocates a user-focused
culture, service excellence and is a collaborator in ensuring that
all services and spaces are accessible;


• Works closely with library
and IT colleagues to optimize the usage of library resources and
leverage relevant technologies to provide user-centric services for
information access and discovery;


• With a consultative and
data-based approach, prepares necessary reports and maintain
statistics as required, promotes and implements best practices for
the integration of services within the Library and other university
units, ensuring that services remain responsive and proactive to
the current and future needs of the university user community;


• Fosters effective and
collegial communication and working relationships with faculty,
staff, students, and other library users to actively promote and
advocate for the library and its services, resources, and space;


• Ensures proper
communication, consultation and collaboration with stakeholders and
external vendors;


• Stays abreast of trends,
best practices, and emerging services among academic and research libraries









Other tasks and responsibilities:



• Serves as liaison librarian
to assigned academic programs for the provision of information and
instructional services, collection management, subject guides, and
engagement with faculty, staff, and students promoting library
resources and services;


• Contributes towards course
reviews in relation to the availability of course-related resources;


• Provides reference service
to faculty, students and staff and serves on the Library Reference
Desk and rotates to cover extended hours;


• Trains and works closely
with reference technicians in performing reference duties;


• Collaborates with faculty on
their research and participates in facilitating workshops for
faculty on library resources available to support their teaching and research;


• Fosters and contributes to
an environment of collegiality, respect, trust, and teamwork to
positively contribute to the goals of the university;


• As an academic faculty
position, active participation and engagement in scholarship,
teaching and service is expected;


• Serves on relevant library
teams, councils and university committees;


• Actively participates and
demonstrates commitment in professional responsibilities that serve
the Library, University, profession, and community;


• Performs related duties and
responsibilities as required







The Requirements:



• Master's degree in
Library and Information Studies (MLIS) from an ALA-accredited
institution or equivalent;


• Minimum 4 years of
demonstrated experience as an academic librarian with a wide range
of knowledge and skills in key areas such as user experience
design, human factor design, collection development, information
literacy instructions, reference services, and curriculum support;


• Experience with user
centered design and knowledge of accessibility standards;


• Demonstrated knowledge of
and experience with library assessment, user experience methods,
tools, software, and techniques for gathering feedback from service
areas, programs and directly from users in a library or university setting;


• Experience with user needs assessment;


• Experience with web
accessibility best practices;


• Demonstrated ability to
analyze data, visualize results, synthesize recommendations and
communicate findings for diverse audiences;


• Evidence of effective
project planning and management;


• Evidence of effectiveness in teaching;


• Professional academic
reference experience;


• Experience in marketing,
outreach, and the promotion of library and the library services;


• Broad knowledge of current
technological applications for service integration;


• Must be well organized, and
able to meet deadlines and multiple demands;


• Demonstrated ability to
communicate, both orally and in writing, to a variety of audiences;


• Must be results-oriented,
flexible, self-motivated, and have an enthusiasm for teaching and
technology, and an ability to collaborate with colleagues in a
goal-oriented library team;


• Experience in creating and
maintaining documentation of policy and procedures;


• Demonstrated history of
flexibility, creativity and a strong customer service commitment;


• Willingness to travel
between Abu Dhabi and Dubai;


• Must show promise of
advancing the mission of the University through scholarly or
creative achievements;


• Experience working in a
multi-cultural environment is an added advantage;


• Arabic language fluency is
strongly desired.





The Benefits



The University's benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.



To Apply



In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.
While we appreciate all applications, you will be contacted only if you are selected for an interview.