Job Description

### Key Job Responsibilities

Account Management

• Develop and maintain strong relationships with clients at all levels of their organisation and provides outstanding customer service while focusing on customer retention.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Create and participates in business review presentations.
• Service high profile/visibility events and act as a point of escalation when needed.
• Partner with Venue Regional Sales Management Leadership on sales strategies.
• Collaborate with venue partners to find new opportunities for revenue streams and select services.

Financial Management and Reporting

• Ensure assigned locations are running an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company's standard operating procedures.
• Achieve Encore's financial goals for the location(s) by ensuring the proper management of labour, equipment sub-rentals and other costs.
• Trains and directs operations and sales teams to complete standard and ad hoc reports.
• Complete and analyse reports and budgets to effectively manage the business.
• Manages the utilisation of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
• Confirms venue partners process all payments to Encore in a timely basis.

Operations Management

• Oversee venues in an assigned region to ensure daily floor operations are completed, and in accordance to brand and safety standards.
• Confirms that the operations team and assigned locations is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• See the Big Picture by analysing schedules and available labour and equipment resources and makes recommendations for labour and equipment sharing within local markets for assigned locations.
• Guarantees an Encore management presence at all venue meetings, such as daily stand ups or sales meetings.
• Meet with Venue Leadership to review upcoming events, problem solving, operational feasibility, and budgets for all assigned locations.
• Conduct periodic financial reviews at each location with a focus on cost and revenue opportunity management and to ensure benchmark goals are met.
• Collaborates with Regional Venue Management teams when necessary.

Equipment & Information Management

• Enforce the security of stored gear, transportation, and maintenance of equipment at locations.
• Provide analysis of equipment needs for locations and partner with Regional Operations Manager and Regional Operations Director to establish proper CAPEX submission.
• Ensure that the management team effectively utilises all Company computer systems and software programs, providing assistance when necessary.
• Develop programmes that improve efficiencies within the area through shared labour, equipment, and industry knowledge.
• Assist Regional Operations Manager and Regional Operations Director with implementing and maintaining initiatives and ensuring optimal performance.
• Utilise company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices.

Sales Management

• Hold each assigned location accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.
• Ensure Sales forecasting efforts at all assigned locations are accurate and reports are submitted in a timely manner.
• Create and presents information and reports, as needed, to senior management related to business performance, pipeline, forecasting, etc.
• Provide sales support and leadership to assigned locations, connecting with appropriate sales resources as needed.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Partner with Venue Sales Leadership on sales strategies.

Customer Service

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Lead assigned venues to exceed the expectations and needs of internal and external customers.
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

Team Leadership and People Development

• Embrace and foster the company's Core Values.
• Act as a liaison between the Regional Operations Manager and Regional Operations Director and venue partners.
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
• Mentor assigned venue leaders.
• Lead and manage the HR activities including selection, performance management, employee engagement, and learning.
• Encourage and provide focused and continued coaching to develop the skills of team members.
• Manage succession planning to prepare strong talent bench strength.
• Recommend team members for training opportunities, as needed.

Disclaimer:


The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.