Job Description

• Customer Service:
• Greet and assist customers in a friendly and professional manner.
• Help customers find products that meet their needs or preferences.
• Provide information on product features, benefits, and pricing.
• Offer advice and recommendations based on customer preferences or inquiries.
• Address customer complaints or concerns in a calm and professional manner, offering solutions or escalating issues as needed.
• Sales Support:
• Actively engage with customers to encourage purchases, upselling, and cross-selling products.
• Meet or exceed sales targets and contribute to store performance.
• Process customer transactions using the POS (Point of Sale) system, handling cash, credit, and debit card payments.
• Assist with promoting sales, discounts, or loyalty programs to customers.
• Product Knowledge:
• Stay informed about product details, features, and new arrivals.
• Ensure that the product displays are well-maintained, clean, and organized to attract customer interest.
• Assist with inventory management, ensuring stock levels are accurate and products are replenished as needed.
• Visual Merchandising:
• Assist with setting up and maintaining product displays, ensuring that items are arranged attractively and in accordance with company standards.
• Help with rotating stock to ensure that older products are sold first (FIFO - First In, First Out) and new items are properly displayed.
• Store Organization and Cleanliness:
• Maintain a clean, tidy, and organized sales floor, including tidying shelves, racks, and product displays.
• Ensure that fitting rooms are kept neat, and assist customers with their selections as needed.
• Regularly check the store's cleanliness and ensure hygiene standards are maintained.
• Stock Management:
• Help with receiving, unpacking, and storing merchandise deliveries.
• Monitor stock levels on the sales floor and inform the management team of low inventory or out-of-stock items.
• Assist in preparing items for return to suppliers if necessary.
• Promotions and Marketing:
• Assist in implementing in-store promotions, marketing materials, and seasonal campaigns.
• Ensure promotional signage is displayed clearly and accurately.
• Encourage customers to participate in loyalty programs, sign up for newsletters, or take advantage of sales.
• Team Collaboration:
• Work effectively as part of a team, helping colleagues with tasks such as restocking, sales, and customer service when needed.
• Communicate with management about stock issues, customer feedback, and sales performance.
• Participate in team meetings and training sessions to improve product knowledge and sales skills.
• Administrative Tasks:
• Assist with basic administrative tasks such as maintaining customer records, processing returns, and handling sales documentation.
• Help with the preparation of end-of-day cash reconciliation and other closing duties.

Required Skills and Qualifications:

• Education: A high school diploma or equivalent is typically required. Additional certifications or training in retail sales, customer service, or product knowledge may be beneficial.
• Customer Service Skills: Strong interpersonal and communication skills to interact effectively with customers.
• Sales Skills: Ability to engage customers, understand their needs, and persuade them to make purchases.
• Product Knowledge: Ability to learn and remember details about the store's products and services.
• Organization and Attention to Detail: Ability to keep the store clean and organized, ensuring that products are displayed correctly and inventory is well-managed.
• Problem-Solving Skills: Ability to address customer issues or complaints with a calm and solution-oriented approach.
• Technology Skills: Familiarity with POS systems, cash registers, and possibly inventory management software.
• Teamwork and Collaboration: Ability to work well with others in a fast-paced retail environment.
• Physical Stamina: The role often requires standing for long periods and may involve light lifting (e.g., restocking shelves, organizing inventory).

Preferred Qualifications:

• Previous Retail Experience: Experience working in a customer-facing role, especially in retail or sales, is often preferred but not always required.
• Multilingual Skills: Ability to communicate in more than one language can be an asset, particularly in diverse or tourist-heavy areas.
• Knowledge of Sales Techniques: Familiarity with upselling, cross-selling, or customer retention strategies is advantageous.

Work Environment:

• Work Hours: Sales Assistants typically work during store hours, which can include weekends, evenings, and holidays, depending on the retail business. Shifts may vary.
• Physical Demands: The role can involve standing for long hours, moving products, and interacting with customers throughout the shift.
• Workplace Culture: The environment is typically fast-paced and customer-oriented, requiring teamwork and a focus on delivering excellent service.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,500.00 per month