Job Description

Job Title: Female Front Desk Receptionist (Previous Experience in auto repair or Dealership Required)

Mussafah, Abu Dhabi

Smart Motor Auto Repair Center

About Us:

At Smart Motor Auto Repair Center, we specialize in comprehensive automotive solutions, offering expert auto repair, maintenance services, and diagnostics. With more than 15 years of experience and based in Mussafah, Abu Dhabi, we are one of the biggest auto repair centers in the UAE. Our team is dedicated to providing top-tier customer service and ensuring every vehicle runs safely and efficiently.

:

We are seeking a highly professional and presentable Female Receptionist with a background in the auto repair or dealership industry to join our team. The ideal candidate will have at least 5 years of experience and a higher education level. This role requires a customer-focused individual who can handle front desk operations with grace and efficiency.

Responsibilities:

- Greet and welcome customers with a warm and friendly demeanor.

- Answer and direct phone calls promptly and professionally.

- Schedule and manage appointments for vehicle repairs and services.

- Maintain an organized and clean reception area.

- Handle customer inquiries and provide accurate information about services.

- Coordinate with technicians and service advisors to ensure smooth workflow.

- Process payments and maintain accurate transaction records.

- Use relevant software tools for managing customer information and scheduling (e.g., Auto Repair Shop Management Software, CRM systems).

- Explain basic car issues to customers based on technician reports.

- Assist customers in understanding repair processes and timelines.

- Address and resolve any immediate customer concerns with patience and professionalism.

Technical Knowledge and Situations:

- Basic knowledge of automotive and its services.

- Ability to understand and explain common car issues and repair processes to customers.

- Coordinate with technicians regarding service updates and communicate them to customers.

- Handle situations where customers need immediate assistance or have concerns about their vehicle repairs.

- Understanding of the workflow in an auto repair center to ensure efficient service delivery.

- Assist in diagnosing simple issues over the phone and guiding customers on immediate steps to take.

- Familiarity with vehicle maintenance schedules and the ability to remind customers about upcoming services.

Requirements:

- Minimum of 5 years of experience as a receptionist, preferably in an auto repair center or dealership.

- Higher education level (Associate's or Bachelor's degree preferred).

- Professional appearance and attention to personal grooming.

- Excellent communication and interpersonal skills.

- Patience and ability to handle customer concerns with a calm and professional attitude.

- Strong organizational skills and attention to detail.

- Proficiency in using office equipment and software such as Microsoft Office Suite (Word, Excel, Outlook), Auto Repair Shop Management Software, and CRM systems.

- Ability to multitask and manage time effectively.

- Presentable physique and a great talker with customers.

- Fluency in both English and Arabic is mandatory.

Tools and Software:

- Microsoft Office Suite (Word, Excel, Outlook, ...)

- Auto Repair Shop Management Software

- Customer Relationship Management (CRM) systems

- Telephone systems

- Point of Sale (POS) systems

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to hr-smart@smartmotor.ae . Please include "Female Receptionist Application" in the subject line.

Job Type: Full-time

Pay: From AED3,000.00 per month