Application Support Payment Gateway
United Arab Emirates, United Arab Emirates
Job Description
- Minimum 6-7 years experience in Oracle SQL and Application Support.- Previous experience in payment gateway operations or a related role is highly desirable.- Strong in Service Delivery and Support activities, Troubleshooting, Analytical Skills, Client Focused- Knowledge of applications Health Checks, Maintenance and Change related activity.- Knowledge of performance monitoring and log management tools such as: Splunk, AppDynamics- Experience of working in production support projects (this will be an added advantage)- Effective communication skills; verbal, non-verbal and written.- Knowledge of industry regulations and compliance standards (e.g., PCI DSS) is a plus.High Level Tasks
- Troubleshoot errors and application issues with internal teams and external stakeholders
- Provide support to the entities during the integration and post live
- Provide support to call centre agents in case of production issues
- Continuously monitor payment gateway systems to ensure optimal performance, reliability, and security.
- Respond to and resolve payment-related inquiries and issues from customers, clients, and internal teams promptly and professionally.
- Provide technical support to customers and partners in integrating and troubleshooting payment gateway systems.
- Stay up-to-date with industry regulations and compliance requirements related to payment processing and ensure our systems adhere to them.
- Maintain accurate and up-to-date documentation of payment processes, procedures, and issue resolutions.
- Collaborate with cross-functional teams, including finance, customer support, and IT, to ensure a cohesive approach to payment gateway operations.
- Manage relationships with payment gateway service providers, Acquirers and coordinate updates, maintenance, and enhancements as needed.
Bayt
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Job Detail
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Job IdJD1693832
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned