Application Support Engineer

Dubai, United Arab Emirates

Apply Now

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk to clients through a series of actions, either via phone, email or chat, until they\xe2\x80\x99ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports

Job Type: Full-time Salary: AED3,500.00 - AED4,500.00 per month

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.