As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Specialist to join our founding teamThe candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.Key responsibilities.

• Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
• Technical support for connectivity and associated operating system
• Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives
• Maintain product support and maintenance contracts with vendors
• Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen
• Ensuring problem and root cause tickets are progressed as per SLAs
• Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support
• Provide 2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.
• Handle interface and functionality testing of new releases, patches and certification
• To provide solution or workaround to users for their requests on SWIFT system
• To deliver training to users in software applications
• Prepare manuals for operators and users
• Advice in implementing changes required by users & software vendors

Bayt