Company DescriptionNielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what\'s happening now, what\'s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That\'s why you can find us at work in over 90 countries, covering more than 90% of the world\'s population. For more information, visit . About the jobNielsenIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.ResponsibilitiesThe key focus of the Retail Customer success organization remains consistent:

• To be focused on our customers and deliver on our Retail financial commitments, raising the bar on Customer satisfaction
• To Transform the customer experience across every touch point of the customer journey
• To generate leads to drive growth across our portfolio, with a focus on our Retail Strategic Priorities
• To expedite the recruitment of retailers and further enhance the quality of retailer data. This aimed at significantly enhancing our panel coverage and elevating the insights we provide to our clients
• To contribute to the integration with positive intent and mindset, and look for ways to collaborate
• To engage, develop and grow our team.

Together, as ONE Retail team, we will put clients at the core, uphold the highest standards in everything we do, deliver on our commitments, and team up to be better every day.Qualifications

• At least a master\'s degree, preferably in business or statistics
• 15 + years\' work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics and insights or market research.
• Knowledge of the Retail/FMCG industry within the region and looking for networking opportunities.
• Knowledge of research techniques and NIQ methodologies would be an advantage
• Detail oriented, excellent analytical skills
• Good communication and presentation skills
• Ability to work independently and in a team
• Good team management and interpersonal skills are a must

Additional InformationOur Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQNIQ is the world\'s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View\xe2\x84\xa2. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world\'s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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