• Provision of first level remote and/or in-person (at client locations) technical integration support, onboarding of clients implementing APIs on the Clients Developer Platform, advising clients (issuers, acquirers, merchants, fintech, etc.) on their integration options in line with the project scope and being the technical resource to understand their solution architecture in its entirety.
• Ensure client integration is optimal by performing API functional tests and validations to ensure data accuracy and performance.
• Hold technical briefing sessions on the API product(s) being implemented and review the clients technical solution architecture based on their project scope.
• Actively engage with various teams and functions in Product, Technology and Client Services to ensure smooth client onboarding/implementation and troubleshoot post go-live support issues where required.
• Be a subject matter expert in Product configurations, with deep understanding of integration requirements of respective APIs and the product use case.
• Play a consultative role during pre-project engagements with key clients to understand the scope of their solution, and partner with the Products team to define solutions where applicable
• Recommend enhancements to product capabilities, product documentation and integration process reviews.
• Collaborate with stakeholders in Product, Technology, Client Services and related functions to analyze requirements of new API-based products, services or initiatives (including enhancements to existing ones) and formulate technical implementation and support solutions. This also includes their successful deployment, testing and pilot execution of the new product or enhancement to ensure business goals are achieved in a cost effective and timely manner, meeting client's needs and high level of satisfaction.

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