Job Description

Company Description

Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world- from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in every destination.


Here at Qasr Al Sarab Desert Resort by Anantara we are proud to present our discerning guests with a signature blend of indulgences, Arabian hospitality and contemporary charm. Qasr Al Sarab, which translates to "the palace of the mirages" in Arabic, beautifully captures the palatial elegance of the resort as it gracefully rises from the rolling dunes, akin to a mirage.


Nestled in the world's largest continuous sand desert, the Rub Al Khali, the resort reflects traditional Emirati hospitality, with rich design and architecture that pays homage to the region's traditions. The magnificent, towering dunes echo with stories of travellers and desert tribes that have roamed and settled here for centuries.

KEY DUTIES AND RESPONSIBILITIES


Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are to:

• Liaising with the Activities Coordinator to determine bookings and any special requirements for guests and visitors.
• Greeting visitors and guests as they arrive at the resort and providing a basic resort briefing.
• Ensuring factual knowledge is imparted to visitors and guests regarding the history and future development of the resort, its animals, plants and trees, bird life, archeological heritage and marine life.
• Guiding and delivering tourism activities incorporating (but not limited to archery, fat biking,) and all other related tourism activities as directed by the Tourism Services Manager.
• Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment as directed by the Tourism Services Manager.
• Delivering specialist equestrian tuition, instruction and guiding to guests and visitors including (but not limited to) pony and horse trekking, horse riding tuition to include all levels of ability and other specialist equestrian related activities as directed by the Activities Coordinator - Equestrian, Tourism Services Manager.
• Ensuring that visitors are safe, and that hazards or potential hazards are mitigated and reported to management.
• Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
• Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.
• Maintaining a level of customer service skills and behavior commensurate with a 5• resort.
• Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
• Maintaining at all times the cultural sensitivity of various nationalities.
• Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.
• Any other duties associated with your position in order to meet the needs of the business.



Qualifications

• High School diploma
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service



Additional Information

Relocate to remote area