OverviewThe Analyst, Patient Experience Intelligence & Analytics oversees the daily operations of the facilitys experience measurement, systems, and analytics. Includes oversight management of the facilitys comprehensive patient experience survey program and systems, patient complaint/grievance data, and other patient voice data across the enterprise following the annual goals pre-set for the facility and, advises senior manager of PE with the internal departments patient experience scores and key drivers that negatively/positively impact Likelihood to Recommend and/or Net Promoters Scores.Responsibilities- Implements and coordinates the patient experiance survey distribution and operations process to ensure that surveys are distributed accurately and timely.- Analyses assigned projects and programs by creating and executing project work plans.- Work closely with on-site managmnet team to achieve Service Excellence / Patient Experiance operational goals.- Monitors feedback data to ensure problem areas in service delivery are addressed, followed up and followed through and recurrence prevented through angagment with respective teams.- Participates in meetings and maintains professsionalism and confidentiality as pe MH's standard code of conduct.- Support patient experiance team. Utilizes internal and external benchmarks and identifies opportunities to improve the patient experiance.- Respond to and investigates complaints and concerns and communicates identified issues to appropriate staff.- Other duties as assigned.QualificationsRequired:- Bachelors Degree
- Minimum 1 years operational experience preferred healthcare sector- Minimum 1 year's analystical experience- Fluent in written and spoken English- Proficiency with Microsoft Office suiteDesired:- Lean Six Sigma green belt preffered- Fluent in written and spoken Arabic

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