Analyst, Infrastructure
Sharjah, United Arab Emirates
Job Description
OverviewM42 is proud to announce its strategic investment partnership with the UAE Ministry of Defence to operate and manage Zayed Military Hospital in Al Batayeh, Sharjah. This collaboration will bring world-class healthcare services to over three million residents in the UAEs northern regions, including military personnel and their families. M42 will integrate leading healthcare providers such as the Imperial College London Diabetes Centre, Cleveland Clinic Abu Dhabi, and Healthpoint, ensuring access to specialized, precise, and preventative care. M42 is set to officially commence full-scale operations at Zayed Military Hospital, in early 2025.OverviewThe Senior Analyst, IT Infrastructure & Operations must define core technology capability required to support companys departments and strategic objectives. They should also ensure IT service-related issues are dealt with, managing the escalation process and monitoring users satisfaction. They must ensure IT infrastructure operations are running at adequate service levels and monitor the engagement of 3rd party contractors.ResponsibilitiesResponsibilities
- Infrastructure Design & Delivery: Design and implement infrastructure solutions to support core business functions and departmental activities.
- Help Desk Support: Provide help desk support, manage escalation processes, and ensure timely resolution of IT service-related issues.
- Maintenance & Monitoring: Maintain IT infrastructure, monitor service levels, and develop improvements to enhance operational efficiency.
- Data Centre Management: Oversee Data Centre operations, manage IT assets, licenses, and 3rd party contractors, ensuring SLA compliance.
- User Satisfaction: Monitor user satisfaction and gather feedback to drive improvements in IT services and applications.
- Project Management: Lead IT projects including procurement, development, and implementation, aligning with company strategy.
- Supplier Management: Manage relationships with IT suppliers, providing input on system enhancements and performance.
- Training & Development: Facilitate IT training and promote technology use across the organization.
- Proficient in managing web servers and IT infrastructure components (e.g., Aruba Switching, Firewalls, NAC).
- Experience with monitoring and improving hardware/software performance.
- 5-6 years of relevant IT experience, with 2-3 years in a lead engineering role managing teams (5-8 engineers).
- Bachelors degree in Information Technology or a related field.
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Job Detail
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Job IdJD1765463
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned