The Position

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

• Supervise and oversee the operation/section to maintain service standards
• Check on employees\xe2\x80\x99 discipline, grooming standards and punctuality
• Check on guests\xe2\x80\x99 satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned
• Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in employees\xe2\x80\x99 development, counselling and resolving staff conflict
• Report any complaints, incidents or any other irregularities to Management
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipments
• Carry out light cleaning and maintenance of the pantry area
• Monitor quality of food and beverage products in every order
• To ensure that guests receive the attention and service they require
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
• To motivate, coach and project a positive attitude at all times
• Help manage employees\xe2\x80\x99 performance appraisals and performance logs
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff

QUALIFICATIONS

• Hotel Restaurant Management graduate

EXPERIENCE

• Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment.

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