About The Role We are recruiting for an Airport Services Agent based in Sharjah, United Arab Emirates. In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Role Accountabilities
Delivering the highest level of Customer Service at all customer touch points. Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. Supervising service partners' activities for the smooth acceptance of passengers. Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc. Checking entry requirements (visas, residence permits) are met. Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround. Handling of company mail. Performing pre- and post-flight administration duties. Handling baggage claims. Ensuring compliance with QR Safety and Security requirements. On Time Performance. To Be Successful In This Role You Will Need
Bachelors degree and experience in a similar customer facing role within the airport environment. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required. Ability to work shifts, including weekends, is essential. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. #J-18808-Ljbffr
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