Airport Representative

Dubai, United Arab Emirates

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Key Responsibilities:

Greet and welcome guests upon their arrival at the airport.
Assist guests with their luggage and transportation arrangements.
Provide information about local attractions, hotel amenities, and travel logistics.
Coordinate with transportation providers to ensure timely pickups and drop-offs.
Escort guests to their designated transportation and ensure their comfort and safety.
Handle guest inquiries, complaints, and requests in a courteous and efficient manner.
Maintain accurate records of guest arrivals, departures, and transportation arrangements.
Communicate with the hotels front desk and concierge team to ensure seamless guest service.
Monitor flight schedules and update guests on any changes or delays.
Assist with any other duties as assigned by the management.

Requirements:

High school diploma or equivalent.
Previous experience in a customer service or hospitality role preferred.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficiency in using computer systems and software, including Microsoft Office Suite.
Friendly and approachable demeanor with a professional appearance.

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