Description :Essential Job Functions

• Coordinating and monitoring the entire import procedure, from shipping to delivering goods to the customer.
• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export process
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet customers requirement for the movement of freight.
• KPI adherence - DNI / LNR / Cost accuracy / ROTP
• Ensure compliance in line with company and industry policies.
• Communicating with customs and port authorities, carriers, and customers.
• Monitoring and managing shipping schedules and delivery times.
• Responding to incoming customer inquiries and requests.
• Working with internal departments to resolve customer requests and issues.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

Other Skills / Abilities

• 1-2 years of experience in airfreight forwarding or related field.
• Knowledge of customs regulations and import/export requirements.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and customer service skills.
• Proficient in Microsoft Office and other relevant software applications.
• A Logistics related degree is preferred, but not required.
• Fluent in English, both verbally and in writing.

Education and Experience

• Relevant industry experience required, strong operational and industry knowledge.

Certifications and Licenses

• Professional certification may be required in some areas.

Experience : 1 years: 1-2 years of experience in airfreight forwarding or related field

Crane Worldwide Logistics