PurposeTo manage the air freight teams daily operations including allocation of top revenue clients to the team as per their profile for clients shipping requirements and to ensure the development, implementation and enhancement of air freight forwarding operational procedures.Duties and Responsibilities

• Liaise with client continuously and in a proactive manner regarding our services and products
• Attempt to seek extended business from existing clients and referrals
• Present the company as and when required i.e., company functions, client meetings, etc
• Monitor the daily status reports to clients with current information on all their shipments

Developing the Air Freight Product:

• Support Air Product development of customer specific solutions
• Create Solutions that address the supply chain needs with a focus on increasing efficiencies-reducing lead times and costs on an ongoing basis

Sales support and guidance:

• Align the Air Product objectives / targets (Sales to support / enable the Air Freight business line targets)
• Act as a Product expert in front of customers, guide / empowering the sales team to effectively match the right business solutions with the ideal destinations

Pricing and tenders:

• Define pricing approach in line with global strategy, accountable for the RFQ pricing, for the spot pricing above the defined threshold as well as for aligning the local pricing with the regional pricing desk and supporting the local pricing activities if required

Procurement:

• Responsible for Air strategy implementation as well as accountable for procurement in the gateway
• Responsible for identifying procurement leverage across UAE and supporting procurement within the Areas, for relationship management with preferred partners

Operations:

• Accountable for the regional gateways and therefore the increase in consolidation and de-consolidation, optimization of net achieved costs as well as operations quality in line with the service promise towards customers
• Guides the team on System usage and plans the training needs
• Responsible for the teams compliance with companys compliance policies
• Responsible for developing relations with overseas offices
• Develops methods to achieve business objectives at the optimum return on investment level for the company
• Regular service calls / visits to existing customers, as per the agreed KPIs
• Develop and provide clients according to the monthly / quarterly KPIs
• Sending all jobs reports to management at the end of every month

Knowledge & Experience

• Bachelors degree, Masters degree preferable
• High level of computer literacy
• Minimum of 5-8 years experience in freight forwarding and Air Freight

Skills

• Conceptual, analytical, numeracy
• Query Resolution
• Communication
• Time management
• People Skills
• Ability to work under pressure
• Attention to detail
• Exceptional communication skills (written and verbal)

Rhenus Logistics