Location -Dubai , ,United Arab Emirates (AE)Job ID -6383Job TitleReporting ToFreight Specialist - Air freightProduct ManagerDepartmentJob LocationFreight-Purpose of the JobFocal Point of Contact with clients for freight related requests. Follow the end to end customer profile and maintain existing business. Procure the best rates from the airlines after identifying the best solution for the customer.Job ResponsibilitiesProvide Freight solution to the customerDevelop relation with the customerSupport client for any claim, payment issues or pending shipment.End to end follow up on shipment life cycleProvide support for the sales, to quote client and Follow on business award.Coordinate with multiple stakeholders internallyNegotiate rates with carriers / agents and officesAchieve the over all freight numbers for the customers assignedReport any failure to the line manager and ensure client is updated on time.P&L monitoring and Job invoicing.Handle freight enquiries, quotations and coordination with local and international clients.Ensure improvement in On time delivery performance of the tradelanes serviced by AramexEnsure Cargowise adoption & milestone status update integrity is 100%Monitor & manage airlines relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customersCoordinate with regional pricing desk for RFQs, projects & tenders whenever requiredJob Requirements (Experience and education)Bachelor\'s degree in business or any other field3-4 years of relevant working experience in the Air Freight Forwarding industryKnowledge about global tradelanes, airlines & air freight solutionsExperience in Customer service and handling Key business client, airline & rate negotiationCargowise experience preferredExcellent MS office skills: Word, Excel and Power PointGood commands in professional emails writingKPIsRevenue Growth per productGP % per productWin ratioOn time billingCompany Overview:Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\'s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\'s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Aramex