Job Description

1.Customer Interaction

• Handle inbound and outbound calls from patients, clients, and healthcare professionals.
• Provide accurate information about healthcare services, appointments, and procedures.
• Answer queries regarding insurance, billing, or other administrative matters.

2. Appointment Scheduling

• Schedule, reschedule, or cancel patient appointments efficiently.
• Coordinate with medical staff to ensure availability and manage booking conflicts.

3. Problem Resolution

• Address and resolve patient concerns, complaints, and escalations in a professional manner.
• Redirect complex inquiries to the appropriate departments or personnel.

4. Patient Follow-Up

• Conduct follow-up calls to remind patients of upcoming appointments or medical tests.
• Provide post-visit assistance and address any concerns raised by patients.

5. Data Entry and Record-Keeping

• Accurately record patient information, appointment details, and call summaries in the system.
• Ensure data confidentiality and compliance with healthcare regulations (e.g., HIPAA).

6. Providing Assistance

• Assist patients in navigating healthcare portals, applications, and online resources.
• Guide patients through the steps for insurance claims or authorizations.

7. Emergency and Triage Support

• Recognize and escalate urgent medical concerns to the appropriate clinical team.
• Ensure calls requiring immediate medical attention are handled promptly.

8. Compliance and Standards

• Follow healthcare protocols and company policies to ensure high-quality service.
• Stay updated on the latest healthcare guidelines and service offerings.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• UAE: 1 year (Required)

License/Certification:

• BLS AND ACLS Valid instructor Status (Required)
• Driving License (Required)

Willingness to travel:

• 100% (Required)

Application Deadline: 12/01/2025