Job Description

Exceptional solutions require exceptional people. We are looking for an Aftersales Coordinator based in our Karcher Experience Center in Muscat, Oman.

This is how you WOW:

Handling all service requests from the retailers

Schedule and coordinate for machine pick-up and drop-off from/to retail outlets within the contractual timeframe by coordinating with the courier company

Assign jobs to workshop technician for walk-in customers or retail outlets

Schedule daily Professional machine on-site repairs to Field technicians for the Industrial Target group

Coordinate with Field technician for first visit completion inspection report

Generate spare parts quotations, cost estimates and submit to the customer

Create service cases and fill all customer information accurately

Communicate with retailers and on-site professional customers for quotation approval and gathering information on their after-sales needs to provide recommendations

Schedule maintenance contract jobs to technicians

Respond to customer email inquiries for on-site Professional and H&G retailers for the assigned target groups/customers

Process AMC contracts

Generate picking lists and coordinate with warehouse team to arrange the spare parts for the technicians

Generate regular reports to the service management

Continuously seek ways to improve the after-sales experience for customers

It would be WOW if you would bring this in:

High school diploma or University degree

At least 1-2 years' experience in a similar role

Excellent interpersonal skills with a customer-centric approach

High degree of initiative, ability to work independently and interact with a team

Effective time management and prioritization skills

Proactive and entrepreneurial mindset

Ability to work in a fast-paced environment

Excellent verbal and written communications skills required in English, Arabic is a plus

Our Karcher WOW-package:

Make a difference: Be part of our purpose: Together we make a powerful impact towards a clean world!

Act like an owner: Take ownership of your work, contribute your ideas, and shape the future of Karcher. It's your company too!

Continuous learning: Never stop growing with our excellent learning and development opportunities.

Career progression & growth: You are empowered to choose your own path and accelerate your growth.

Be an innovator: Share your ideas and see them come to life! We encourage and support employee-driven initiatives.

Our WOW culture: Enjoy generous benefits like 25 vacation days, flight tickets, flexible work arrangements, product discounts and an inclusive and diverse family culture that values personal well-being.

We have you covered: With Class A Medical insurance and life insurance.

So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Nadia Ramadan Human Capital Manager