Position: Application Technical Support (IT)
Job location: Abu Dhabi
Role overview
Report directly to the IT Manager, Application Technical Support, is responsible to customize and support companies business applications and web applications for all Al Forsan entities.
Conditions of work
Duties are carried out throughout all the Alforsan Holding and subsidiaries.
Duties & Responsibilities
Providing L2 support services software for an organization's employees
Technical Support for ERP-Dynamics 365 FO, CRM, POS systems
Expertise in report development in ERP D365 system, BI report development, Power Platform, data export and import
Proficient in Mobile app and web applications
Technical experience in .NET, ADO.Net, X++, D365 workflow, Visual Studio, SQL Server, Java Script
Knowledge in managing Azure / AWS server
Required to co-ordinate with vendor, support, implement and train internal users
Providing first-level support to the users and managing ERP applications up and running
Maintaining existing software, hardware and upgrading
Follow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the Al Forsan International Sports Resort
To maintain the highest standard of conduct, professionalism, uniform, appearance and hygiene
• To perform other duties that management may from time to time reasonably require.
Minimum Qualifications & Experience:
• Bachelor's degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree
• Minimum 5 years of experience as Application Developer and Technical Support
• Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system security
• Experience in documenting processes and monitoring performance metrics
• Ability to determine IT needs and train end-users
• Ability to keep up with technical innovation and trends in IT support
• Highly organized and detail-oriented
• Strong interpersonal and communication skills
• Flexible working hours
Job Type: Full-time
Pay: AED8,000.00 - AED10,000.00 per month
Application Question(s):
• "To effectively manage our ERP modules, we are looking for candidates with a minimum of 3 years of experience in handling all modules, including HR, Finance, Procurement, Inventory, and Custom Apps. Do you have the required experience in these areas?"
Education:
• Bachelor's (Required)
Experience:
• Application Developer and Technical Support: 5 years (Required)
• Technical Support experience in the MS Dynamics ERP system ?: 3 years (Required)
Application Deadline: 25/01/2025
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