Join a team recognized for leadership, innovation and diversityThe Future Is What We Make It.When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Make the Best You.Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.Join us and Make an Impact.The Purpose of the RoleTo provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.Responsibilities:

• Facilitate issue identification and analysis
• Track, investigate and resolve technical issues
• Responding promptly to customer inquiries
• Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings
• Build relationships with both internal and external customers
• Ensure that each customer\'s experience meets the high standard of HCE Technical Support professionals
• Collaborate with teams to manage and drive timely & satisfactory customer case resolution
• Test and verify products & new features
• Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams
• Able to set priorities and remain flexible in a changing environment
• Acts with a sense of urgency, a bias for action and speed

YOU MUST HAVE

• Bachelor\'s degree: Computer Science, Engineering, or related field
• 5+ years of Experience working with technical customer support
• Microsoft Azure fundamental certification
• Knowledge of MS SQL Server or other relational databases
• Knowledge and experience in MS Windows based environment, MS Windows networking
• Knowledge of Containers and scripting languages
• Knowledge on HVAC systems

WE VALUE

• Knowledge of Azure IOT
• Working knowledge on the Zendesk, JIRA, Confluence tools
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong continuous improvement mindset, strong leadership impact
• Has a positive and professional work attitude

Additional Information

• Category: Engineering
• Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DBA ARE
• Exempt

Honeywell