Job Description

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, 'Thrive in a rapidly evolving world'.



At Cognita, we know every student is unique also. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they're starting from. We protect what's special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that's, quite literally, world class.



We are recruiting an Admissions Executive to join the team at Horizon International School immediately. Embark on a promising sales career within the vibrant Marketing and Admissions department to have opportunities to challenge yourself and progress your career.



The Admissions Executive embodies our commitment to providing exceptional customer service and nurturing prospective and current family relationships within the Cognita family of schools. This role is pivotal in enriching the parent and student enrolment journey, ensuring each interaction reflects our ethos of excellence and care. The primary goal is to seamlessly transition enquiries into engaged members of our school community.




The Admissions Executive is a key commercial position with overall accountability for achieving the school's enrolment objectives. As Admissions Executive, you will not only be taking your first step into a dynamic and strategic commercial path but also be presented with unparalleled opportunities for career progression within our expansive network.



At the forefront of Cognita Middle East's commitment to excellence, the Admissions Executive role is pivotal in upholding our renowned customer service standards and aligning every action with Cognita's RES Global Standards.




This position is key to forging strong, lasting relationships with both prospective and existing families, enhancing the enrolment experience. The role requires a highly proactive individual with a proven track record of sales experience and exceptional customer service. The individual will use their skill set to showcase the school to prospective parents, and ensuring that the school's admissions and enrolments activity meets regulatory requirements. We are searching for a proactive individual who will ideally have a combination of sales and administrative experience.



Responsibilities:



Promptly address inquiries via phone and email, strictly following our service level agreements. Each interaction is an opportunity to underscore the unique benefits of our schools, in alignment with Cognita's RES standards

Collaborate with the Head of Admissions to monitor, assess, and enhance admissions pipeline management strategies, aiming to boost enrolment figures

Develop meaningful relationships with prospective families, guiding them with transparency and compassion through their decision-making process, and ensuring a seamless alignment with Cognita Middle East's purpose and values

Conduct and process school tours and assessments. Following up with prospective parents afterwards.

Monitor and improve ordering, telephone handling, email communications and other admissions procedures

Leverage the knowledge gained from in-depth training to have impactful conversations with families, highlighting how our educational environment can meet their aspirations.

Ensure that the parent journey from enquiry to enrolment exceeds conversion targets and delivers exceptional customer experience across all touchpoints

Facilitate a smooth connection between families and our dedicated on-site parent experience teams, coordinating school visits and student assessments to showcase our commitment to excellence

Ensure continuous, proactive communication with families via email and phone, offering guidance and support at every stage of their admissions journey, reflecting our dedicationto outstanding customer service

Efficiently manage and resolve enquiries and concerns, demonstrating our commitment to excellence in customer service and adherence to Cognita's RES Global Standards.

Keep our CRM system meticulously updated, ensuring effective pipeline management. With every interaction, maintaining a thorough and comprehensive record that supports personalised and effective communication

Engage actively in school tour, events and open days, playing a crucial role in presenting the vibrant and diverse community of our school, thereby enriching the prospective families' experience

Work closely with the compliance team to ensure full completion and accurate KHDA registrations

Manage the data and document collection process including accurate recording



Skills:



A proven background in Sales, Business Development, Relationship Management, and Customer Service.

Experience with CRM software, alongside a keen ability to navigate and leverage various administrative platforms.

Exceptional communication skills, both written and verbal, complemented by a proficiency in the English language.

A proactive, detail-oriented approach, capable of thriving both independently and within a collaborative team setting.

Demonstrated ability to manage complex stakeholder relationships, embodying sensitivity, tact, and confidentiality.

A strong alignment with Cognita's vision and values, promoting them passionately within and beyond our school walls.



Flexibility to accommodate the dynamic needs of our community, including occasional weekend commitments.



This role is an opportunity to contribute to the growth and flourishing of our global community, ensuring every family's journey with us begins on a note of personalised care and excellence.



The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.



•Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.•