Job Description

About Cognita


At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they are starting from. And each and every one of our schools is unique too.


We protect what is special about them, whilst offering them rich knowledge, opportunities, and the best practices. And they get to be part of something bigger.


We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that's, quite literally, world class.

Working with us



Achieving more than you believed possible - that is what constitutes a quality education. At Cognita it is what we strive for in our schools. We want it for our children, and we want it for the people who work for us.



Since Cognita's launch in 2004, we have built an international network of 100+ schools that serve some 80,000 pupils across twelve countries in the UK, Europe, Latin and North America, South East Asia, and the Middle East.



Cognita's international network of schools and regional offices, combined with our ongoing investment in the professional development of our people, means we can offer first-class career opportunities with a global dimension. If you want to take your career further, we want to support you in achieving that goal within Cognita.



Embark on a promising sales career within the vibrant Marketing and Admissions department at Cognita Middle East. Join our team as Admissions Executive at Horizon International School and you will have opportunities to challenge yourself and progress your career.



Summary of the role:



As an integral part of our Regional Marketing & Admissions team, the Admissions Executive embodies our commitment to providing exceptional customer service and nurturing prospective and current family relationships within the Cognita family of schools. This role is pivotal in enriching the parent and student enrolment journey, ensuring each interaction reflects our ethos of excellence and care. The primary goal is to seamlessly transition enquiries into engaged members of our school community.




The Admissions Executive is a key commercial position with overall accountability for achieving the school's enrolment objectives. As Admissions Executive, you will not only be taking your first step into a dynamic and strategic commercial path but also be presented with unparalleled opportunities for career progression within our expansive network.



At the forefront of Cognita Middle East's commitment to excellence, the Admissions Executive role is pivotal in upholding our renowned customer service standards and aligning every action with Cognita's RES Global Standards.




This position is key to forging strong, lasting relationships with both prospective and existing families, enhancing the enrolment experience. The role requires a highly proactive individual with a proven track record of sales experience and exceptional customer service. The individual will use their skill set to showcase the school to prospective parents, and ensuring that the school's admissions and enrolments activity meets regulatory requirements. We are searching for a proactive individual who will ideally have a combination of sales and administrative experience.



Responsibilities:

Promptly address inquiries via phone and email, strictly following our service level agreements. Each interaction is an opportunity to underscore the unique benefits of our schools, in alignment with Cognita's RES standards


Collaborate with the Head of Admissions to monitor, assess, and enhance admissions pipeline management strategies, aiming to boost enrolment figures


Develop meaningful relationships with prospective families, guiding them with transparency and compassion through their decision-making process, and ensuring a seamless alignment with Cognita Middle East's purpose and values


Conduct and process school tours and assessments. Following up with prospective parents afterwards.


Monitor and improve ordering, telephone handling, email communications and other admissions procedures


Leverage the knowledge gained from in-depth training to have impactful conversations with families, highlighting how our educational environment can meet their aspirations.


Ensure that the parent journey from enquiry to enrolment exceeds conversion targets and delivers exceptional customer experience across all touchpoints


Facilitate a smooth connection between families and our dedicated on-site parent experience teams, coordinating school visits and student assessments to showcase our commitment to excellence


Ensure continuous, proactive communication with families via email and phone, offering guidance and support at every stage of their admissions journey, reflecting our dedicationto outstanding customer service


Efficiently manage and resolve enquiries and concerns, demonstrating our commitment to excellence in customer service and adherence to Cognita's RES Global Standards.


Keep our CRM system meticulously updated, ensuring effective pipeline management. With every interaction, maintaining a thorough and comprehensive record that supports personalised and effective communication


Engage actively in school tour, events and open days, playing a crucial role in presenting the vibrant and diverse community of our school, thereby enriching the prospective families' experience


Work closely with the compliance team to ensure full completion and accurate KHDA registrations


Manage the data and document collection process including accurate recording



Skills:



A proven background in Sales, Business Development, Relationship Management, and Customer Service.



Experience with CRM software, alongside a keen ability to navigate and leverage various administrative platforms.



Exceptional communication skills, both written and verbal, complemented by a proficiency in the English language.



A proactive, detail-oriented approach, capable of thriving both independently and within a collaborative team setting.



Demonstrated ability to manage complex stakeholder relationships, embodying sensitivity, tact, and confidentiality.



A strong alignment with Cognita's vision and values, promoting them passionately within and beyond our school walls.



Flexibility to accommodate the dynamic needs of our community, including occasional weekend commitments.



This role is an opportunity to contribute to the growth and flourishing of our global community, ensuring every family's journey with us begins on a note of personalised care and excellence.

•Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre- employment background checks will be undertaken before any appointment is confirmed.•