Job Description

Australian-owned, Dubai-based, rapidly growing e-commerce furniture company. We are seeking a

Customer Service and Office Administrator

with excellent communication skills to handle customer interactions through calls, emails, and WhatsApp messages. The role also involves preparing quotations, coordinating with various departments, and managing office administration. The ideal candidate will have a strong ability to problem-solve, multi-task, and ensure smooth operations.

Requirements for the role

Excellent written and verbal communication skills. Team player with a 'can-do attitude' Exceptional organizational skills with a keen eye for detail. Minimum 2 years previous experience. Proven ability to work in a challenging, fast-paced team environment under pressure. Strong communication skills for handling customer interactions via calls, emails, and WhatsApp. Ability to prepare and manage professional quotations efficiently. Proficiency in MS Office (Word, Excel, and PowerPoint). Problem-solving mindset to handle operational and customer-related challenges. Experience in coordinating with multiple departments (e.g., warehouse and sales). Organizational and time management skills to handle daily office tasks.

Preferred Qualifications

Bachelor's degree in Business Administration, Commerce, or a related field. 1-3 years of experience in customer service, office administration, or a similar role (preferred). Knowledge of office operations and basic administrative processes.

Responsibilities include

.

Respond to customer inquiries and complaints promptly via phone calls, emails, and WhatsApp messages. Provide accurate and clear information about products, services, and company policies. Address and resolve customer complaints effectively or escalate them to the appropriate team. Maintain a database of customer interactions and ensure follow-ups when necessary.
Job Type: Full-time

Pay: AED3,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you available to start immediately?
Experience:

* Dubai: 2 years (Preferred)