Job Description

We are recruiting a Russian speaking Admin Assistant.

Responsibilities:

- Manage guest inquiries through email, phone, and online platforms.

- Process booking requests, reservations, and payments.

- Send pre-arrival information and ensure a smooth check-in process for guests.

- Address guest questions and concerns promptly and professionally, ensuring a positive guest experience.

- Maintain accurate and up-to-date listings of our holiday homes on various online platforms.

- Coordinate with cleaning services and ensure properties are prepared for arriving guests.

- Manage key distribution and access for guests and cleaning personnel.

- Conduct basic inspections of properties after guest check-out and report any maintenance needs.

- Assist with property viewings for potential new listings (if applicable).

- Maintain detailed records of bookings, guest information, and property details.

- Prepare reports and track key metrics related to occupancy rates and revenue.

- Assist with marketing efforts as needed (e.g., creating social media content, updating website listings).

- Provide general administrative support to the Holiday Homes team.

- Minimum 1 year of experience in administration, customer service, or a related field.

- Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks.

- Excellent communication and interpersonal skills, both written and verbal.

- Proficiency in MS Office Suite and in Property Management system.

Job Type: Full-time

Experience:

• administrative assistant: 1 year (Required)

Language:

• Russian (Required)