We are seeking a motivated and detail-oriented Customer Service & Administrative Assistant to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting office administration works.Key Responsibilities:

• Respond promptly to customer inquiries, ensuring responses drive sales.

• Follow up with potential customers and handle complaints efficiently.

• Track customer satisfaction and resolve issues to enhance service.

• Address inquiries from clients, vendors, and guests, or refer them to the appropriate department.

• Provide general administrative support to departments, including data entry, filing, photocopying, and scanning.

• Prepare and process documents, reports, and presentations as required.

• Maintain office supplies inventory and place orders as needed.

• Assist with scheduling appointments, meetings, and conference rooms.

• Maintain and update contact lists and other relevant databases.

• Compile data for routine reports and assist in preparing summaries for management.

• Ensure confidential information is handled with care and comply with office data security policies.

• Confirm orders via phone calls and WhatsApp and fulfill them the same day.

• Verify accuracy of all orders before dispatch and coordinate deliveries.

• Provide daily operational reports and track performance metrics.

• Work closely with other departments and attend team meetings.

• Ensure timely and efficient task completion.

• Strong organizational and multitasking abilities to handle multiple orders and inquiries.

• Accuracy and attention to detail for verifying orders and coordinating deliveries.

• Time management to meet deadlines and prioritize tasks effectively.

• Gauge client requirements to offer the perfect solution through fruitful interaction.

• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.

• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.

• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Identify practical challenges in a project to rectify the issues for final delivery.

Bayt