• Job Purpose: JOB PURPOSE

The job holder is responsible for managing and developing a team of Administrative Staff to provide a
consistent, efficient and responsive, customer-oriented specialist service to an internal customer base.2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)
GENERIC:

• Establish and prioritise department policies, processes and procedures into discrete tasks with clear

accountabilities. Ensure delivery of department and corporate requirements in liaison with internal and
related functions e.g.: scheduling.

• Provide effective hands-on supervision and day to day management of an Admin Team. Responsible for

their performance management, providing timely feedback and coaching when required.

• Act as a first escalation point to clarify any policy issues with responsibility for decision making within

established frameworks. Responsible for resolution of operational issues or problems arising on a daily
basis ? establishing root cause and implementing action to resolve. Identify and deliver improved working
methods/practices.

• Ensuring the quality of the content of information appears in the internal systems and timely updates.
• Continuously review working practices to enhance productivity, role enrichment and the delivery of

services to the departments requirements.

• Manage the efficient maintenance of personnel systems and records for all staff within the Department,

such as leave planning, sickness, industrial injury, promotion, performance feedback, disciplinary action,
appreciations and mabrouks, attendance exception reporting, performance exception reporting etc.,
capturing related data on a continuous basis, and developing the same into useable information. Analyse
the data against pre-determined limits/benchmarks and Company regulation. Work closely with internal and
partner departments to ensure effective use of resources.Qualifications & Experience: 3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications:
12 Years schooling or equivalent
Experience :
Administration.General administration 5+ Years
Knowledge/Skills:
Experience in managing mid sized customer focused teams (10 members or more)
Experience/ skills:
Thorough understanding of the Emirates group policies, processes and practices
Proven ability to coach and motivate staff
Advanced Microsoft Office skills such as analysing information in excel, writing formulae and
automating routine tasks.Other languages besides English:
Safety Sensitive Role:
NoLeadership Role:
NoThis job has been sourced from an external job board.
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