Activation Agent Level 3

UAE, United Arab Emirates

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Key Accountabilities

Ensure DSP device availability.
Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
Coordinate with customer on visit purpose and time slot.
Verify documentation at customers premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
Maintaining professional attire and etiquette when visiting & approaching the customer.
Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
Share the daily attended requests with status update to the respective POC or on the SharePoint.
Act as a team player to support each other.

Qualifications, experience and skills Qualifications:

Minimum diploma in sales, marketing, business administration/relevant with minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.

Experience:

Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience
Experience in the Telecommunications and biometric document verification is a plus

Skills

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