Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Account Manager - Manpower Services to join our team at Transguard Group, in our HQ located in Dubai Airport Free Zone.
Scope
Manage allocated customer accounts in line with the commercial agreement, ensuring we maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement.
Ensure the end-to-end service delivery to all clients and ensure profitability of contracts.
Be a single point of contact for every client across all parts of the business. This will include working with the manpower operations team, finance, payroll, HR Services, recruitment as well as all levels with the client.
Responsibilities
Client Management
Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Business Unit Head
Explore further business opportunities with the client
Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
Ensure the work schedules are developed for the staff match the client requirements
Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance
Staff management
Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
Manage operations team members
Hold staff meetings, monthly or as required
Conduct site visits to view staff performance and help to motivate staff
Plan mobilization of staff according to agreed timescales with the client
Arrange site specific induction and training of new staff
Check and sign off the monthly payroll
Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents
Responsible and accountable for staff welfare/absenteeism and attrition
Responsible and accountable for staff training and Induction
Responsible and accountable for new recruitment/mandatory training/deployment of staff
Responsible and accountable for Operations Manager & Coordinators performance
Responsible and accountable for monthly meetings, client as well as department and group
Monitor absence and accident rates and undertake any correction actions required
Approve staff leave
Monitor staff performance and nominate staff for the Employee of the Month award
Monitor that work schedules are being followed by the operations team
Commercial Management
Responsible for developing the business growth of the account
Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore management solutions to address the issue
Ensure invoices are prepared, delivered and paid
Monitor billable vs non billable staff
Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client
Responsible for overall performance of department prescribed in business units\' score card
Responsible and accountable for the financial performance of department
Responsible and accountable for organic growth and new business opportunities
Responsible and accountable for monthly billing and collection of invoice
Skills
Knowledge - Experience
3-5 years of experience in a similar position
Technical skills
MS Office Suite
PC skills
Hard skills
Procurement Analytics & Reporting
Performance Management
Reporting skills
Budgeting, forecasting, reporting, analysis and P&L management
Soft skills
Critical Thinking
Leadership skills
Data & Time Management
Minimum English Language Level (by Transguard Group Standards)