Job Description

About the role The key account manager role is responsible for delivering sales volumes and profitability for the FM business in North Africa excluding Morocco, through hunting and building a new customer base, managing and growing sales to existing customers and driving customer relationships and satisfaction. The role operates within the Business Unit Sales & Marketing strategy and the specific market sales strategy and guidelines, to plan, organize, direct and control all activities for a group of key customers to achieve medium- and short-term commercial results as expressed in volume, margins, customer profitability, market share, etc. The incumbent is expected to be experienced, and mature, have strong communication skills and ability to maneuver within a matrix organization to drive volumes and profitability.

Key responsibilities include Hunt for and develop new customers, new products and new opportunities in assigned markets; maximize volumes, sales margins and customer profitability Develop and maintain new and existing customer relationships Be in front of potential customers to present solution-selling ideas, value propositions and a full product portfolio Research and analyze market/industry developments (including pricing, availability, quality, and new products/ trends) to prepare compelling customer proposals based on up-to-date market data Work closely with Customer Service to follow up on the delivery of goods to customers, and A/R on time. Manage the planning of resources (budget, forecast, expenses, etc) Collaborate with R&D to develop new recipes and/or adjust old recipes to optimize the portfolio to meet customer demands. Communicate with internal departments (R&D, QA, production, logistics, finance, etc.) to ensure that NPI and sales commitments can be properly executed. Scope: Geography/ Segment: Algeria, Tunisia, Malta, Mauritania, Libya

About you Bachelor's degree, preferably in Business Commercial subject or Food technologist or equivalent; Master's degree preferred 8+ years of relevant experience in a commercial B2B environment, preferably in a multinational company in the food industry or FMCG; knowledge and experience of food ingredients/chocolate industry is a plus Solid understanding of working with large food manufacturers/ industrials Demonstrated track record of hunting and building sales portfolio Fluent in Business English; the Native language in a specific country is an added advantage IT Skills in the MS Office and Google Suite Strong communication and negotiation skills Solid understanding of account management Strong commercial acumen and understanding of basic business finance Good operational experience in coordinating with cross-functional teams toward fulfilling customer needs