Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Account Manager to join our Integrated Facilities Management team in Dafza (Dubai Airport Freezone Area).Scope: To manage the portfolio of key contracts/clients ensuring the services are delivered as per contractual terms and contracts are performing above sold margins. Strengthen the client relationships to ensure 100% client retention. Understand the client requirements and objectives and provide solutions and services in line with overseeing FM operations of assigned contracts.Financial

• Understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
• Ensure profitability of the contracts are met as per the budget/targets, and drive improvement in financial performance
• Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore \'management solutions\' to address the concerns
• Oversee projects service delivery performance and ensure the SLA/KPIs are met without any penalties/deduction
• Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contracts and against the sold solution resources budget
• Plan, budget and forecast revenue in line with business target
• Reporting and management of overall contract portfolio contractual service delivery and P&L
• Monitor contract headcounts in line with billable for all assigned contracts
• Monitor expenses and identify cost saving opportunities without compromising the service quality
• Prepare financial reports and forecasts as required
• Review the contracts and liaise with legal and commercial department to get signed from customer
• Review and submission of commercial/technical proposals to clients on renewals, ad-hoc projects etc.
• Monitor and lead the Mobilization/Demobilization of contracts to ensure smooth contract startup within the budget allocated
• Ensuring invoices are raised and submitted on time for all contracts in coordination with central FM and finance team

Customer

• Coordinate and oversee cleaning operations and other services to ensure services meet with client expectations and contractual obligations
• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
• Monitor that the service delivered is within the contract terms. If not discuss variations with the client and senior Manager
• Plan and agree with the client for any new staff requirements to meet any future demands and events
• Ensure the work schedules developed for the staff match the client requirements
• Address and resolve any service quality issues or client complaints promptly
• Continuously seek ways to improve service quality and efficiency
• Develop and maintain client relations to achieve 100% client retentions
• Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required
• Work with demand planning team to ensure manpower planning is done efficiently and resources are always available
• Assist the bids/solutions team in bidding for new tenders and renewals of existing contracts

Process

• Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
• Staff performance reviews and succession planning
• Supervise and support direct reports including hiring, training and performance management
• Foster a positive work environment and promote teamwork and professionalism among the team members
• Ensure staff adherence to company policies, safety regulations and cleaning standard
• Plan new mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff
• Maintain accurate records of client interactions service delivery and operational performance
• Prepare the regular reports on contract accounts, service quality, monthly reports and financial performance for Management review

Innovation

• Identify and implement technology solutions
• Improve cleaning effectiveness by developing new cleaning methods
• Creating customized cleaning solutions
• Continuously meet with vendors / suppliers through procurement to have knowledge on new technologies related to cleaning, consumables, machinery, and automation
• Work closely with Sustainability department on reporting carbon footprint, reduction in electricity and water cost associated with portfolio

SkillsSelection Criteria

• Minimum 10 years experience in a similar capacity with minimum 5 years on management level.
• Bachelors degree in facilities management or related filed
• Certified in BICS
• Excellent English written and communication skills
• Valid UAE driving license
• Excellent knowledge on CAFM systems
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities and work under pressure
• Ready to work outside of regular business hours to meet client needs

Transguard Group