Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Account Manager - Facilities Management & Hard Services to join our Integrated Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Freezone.Scope: To manage the portfolio of key contracts/clients ensuring the services are delivered as per contractual terms and contracts are performing above sold margins. Strengthen the client relationships to ensure 100% client retention. Understand the client requirements and objectives and provide solutions and services in line with overseeing FM operations of assigned contracts.Financial

• Understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
• Ensure profitability of the contracts are met as per the budget/targets, and drive improvement in financial performance
• Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore \'management solutions\' to address the concerns
• Oversee projects service delivery performance and ensure the SLA/KPIs are met without any penalties/deduction
• Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contracts and against the sold solution resources budget
• Plan, budget and forecast revenue in line with business target
• Reporting and management of overall contract portfolio contractual service delivery and P&L
• Monitor contract headcounts in line with billable for all assigned contracts
• Monitor expenses and identify cost saving opportunities without compromising the service quality
• Prepare financial reports and forecasts as required
• Review the contracts and liaise with legal and commercial department to get signed from customer
• Review and submission of commercial/technical proposals to clients on renewals, ad-hoc projects etc.
• Monitor and lead the Mobilization/Demobilization of contracts to ensure smooth contract startup within the budget allocated
• Ensuring invoices are raised and submitted on time for all contracts in coordination with central FM and finance team

Customer

• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
• Monitor that the service delivered is within the contract terms. If not discuss variations with the client and senior Manager
• Conduct weekly/monthly meetings with the clients to discuss deliverables and drive improvement in performance for all contracts
• Conduct weekly/monthly meetings with the client to discussion deliverables and drive improvement in performance for all contracts
• Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions
• Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
• Plan mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff
• Work with demand planning team to ensure manpower planning is done efficiently and resources are always available
• Assist the bids/solutions team in bidding for new tenders and renewals of existing contracts
• Conduct Staff performance reviews and develop succession planning
• Continuously seek ways to improve service quality and efficiency
• Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required
• Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required

Process

• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
• Develop and monitor SLAs and ensure that they are aligned to service delivery, client expectations and supplier expectations/service partners to achieve quality service delivery, effective supplier relationship management and profitability
• Monitor and control execution of FM contracts, review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports on contractual service delivery
• Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities
• Review and upgrading of SOPs inline with the service delivery and best industry practices
• Oversee the FM contract service methodologies aligned with sold solution
• Regular review of CAFM implementation and utilization contract wise
• Strategic planning and implementation of value added services

Innovation

• Drive energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager
• Introduction and Integration of latest technology as per the current market trends
• Developing and submitting case studies to solutions team on implemented projects and contracts
• Review submission and implementation of Yearly roadmap to clients on value added services
• Implementation of Sustainable FM practices/services in line with SDGs and client visions

SkillsSelection Criteria

• Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent
• Technical Knowledge of FM standards and processes
• Certification preferred such as CFM, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA Etc.
• Minimum experience of 12 years or above in management and service delivery of structured contracts (wherever standard SLA/KPI applicable) including 5 years or above in a Manager position handling multiple contracts
• Strong knowledge of commercials and contractual P&L
• UAE driving license is mandatory
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills
• Ability to interpret designed and built drawings of MEP, structural and Architectural
• Strong analytical and interpersonal skills
• Management and delivery of Multiple FM contracts including soft and hard services FM contracts
• Experience of handling various types of facilities such as Residential, Commercial, Master Communities, retails, Banking, shopping malls, Universities, Royal Palaces, schools etc.
• Strong communication and interpersonal skills

Transguard Group