SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. Were a team that works globally to provide the best service locally a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunities employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status genetic information or any other consideration made unlawful by applicable local legislation. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

It is SIRVAs policy to comply with all applicable country and local legislation. SIRVA continually reviews all local and country legislation applicable to our recruiting practices. For more information, please send an email to ROWHRSirva@sirva.com

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at ROWHRsirva@sirva.com and let us know the nature of your request and your contact information.

Role Overview
As an Account Manager (Client Strategic Partner) you will contribute to SIRVA BGRSs success by working closely with the Director, of Client Strategy to develop, maintain, and shape the client partnerships and enhance the client and customer experience.

This role is a strong individual contributor, providing an integral link between operations and client relationships, supporting the strategic goals of SIRVA and clients while driving client profitability, and revenue growth and shaping the delivery of services.

What Youll Be Doing

• Builds and maintains relationships with an assigned set of clients determined based on revenue, scope, and size
• Acts as the client's day-to-day contact being accessible and knowledgeable about the details of client mobility programs
• Plays a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions. Proactively discusses any challenges and issues with the client contacts
• Acts as a trusted advisor to the client and collaborates with them on identifying best practices within the talent mobility industry
• Keeps clients informed of available client reports and new products and services, and helps to encourage and ensure understanding and increased usage of the available tools and products
• Support the efforts of the Director, client Strategic Partner in the establishment and delivery of strategic account plans with an understanding and recognition of all global and regional requirements
• Demonstrates strong relationship management skills in developing and maintaining client relationships at key levels globally
• Work closely with the Director, Client Strategic Partner, Director of Customer Experience, and Manager of Customer Experience and Operations to direct, support, and enable the experience journey for both clients and customers to meet the identified Key Experience Metrics
• Works with Customer Experience Managers to understand and keep abreast of the operational metrics in support of their clients
• Participates in regular review and assessment of client needs, identification of scope creep, and incremental revenue opportunities
• Supports the Director, Client Strategic Partner on the implementation of new clients in the onboarding of the new client and program
• Supports the Director, Client Strategic Partner in the development and execution of incremental revenue sales, growth, and client retention plans
• Support the Director, Client Strategic Partner in collating data and content for Client Reviews and Governance meetings
• Works collaboratively with the Director, Client Strategic Partner and the client team to understand the client delivery requirements and drive client profitability and revenue growth
• Demonstrate critical thinking skills, proficient data analytics and reporting to offer insight and shape evolving customer influences
• Works closely with the Digital IT team to help them enable effective client self-service applications and processes. Provides assistance with the implementation of new digital functionality to client contacts

What You Bring to SIRVA
Education/Experience

• University degree or 3-5 years of equivalent customer relationship management work experience required
• Experience in global mobility or similar customer service roles with a focus on client relationships

Cognitive Skills

• Financial acumen and a demonstrated growth mindset
• Interest in growing revenue in client accounts through upselling products and services
• Understands how growth of revenue impacts margin and overall profitability
• Excellent critical thinking skills with an understanding of data analytics and interpretation
• Ability to adapt to changing requirements or deadlines in support of our clients goals
• Able to think critically and proactively solve issues

Technical Skills

• Has a curious and deep understanding of technology enabled service delivery
• Proficient with productivity and reporting applications e.g. Microsoft Office (Word, PowerPoint, Excel, Teams), etc.
• Able to demonstrate technology and speak clearly to benefits that can be brought to clients

Social & Emotional Skills

• Demonstrated client-centric focus and ability to identify value-add opportunities to enhance the experience of customers and clients
• Excellent conflict management skills for the purpose of resolving escalated client issues. Knows how to collaborate with internal stakeholders to resolve client issues in a pragmatic and timely way
• Strong verbal and written communication and presentation skills
• Experience working in cross functional capacities to achieve organizational goals and improvements
• Ability to work closely with Customer Experience team members across multiple time zones

What SIRVA Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Innovative, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

As part of any recruitment process, the SIRVA Relocation Ltd (and any of its subsidiaries) collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
What information does the organisation collect?
The organisation collects a range of information about you. This includes;

• Your name, address and contact details, including email address and telephone number;
• Details of your qualifications, skills, experience and employment history;
• Information about your current level of remuneration, including benefit entitlements;
• Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
• Information about your entitlement to work in the applied for location; and
• Equal opportunities monitoring information, including information about your ethnic origin, marital status, health, and religion or belief.

The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.
The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).
Why does the organisation process personal data?
The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.
In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work before employment starts.
The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.
Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.
The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.
Where the organisation processes other special categories of data, such as information about ethnic origin, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time by contacting a member of our recruiting team.
If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.
How does the organisation protect data?
The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
For how long does the organisation keep data?
If your application for employment is unsuccessful, the organisation will hold your data on file for six months after the end of the relevant recruitment process.
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.
Your rights

As a data subject, you have a number of rights. You can:

• Access and obtain a copy of your data on request;
• Require the organisation to change incorrect or incomplete data
• Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
• Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organisations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.